Our FAQs

How do I reset my password?

If you are a returning customer, click on the Login button in the upper right-hand portion of the store and click Forgot My Password. You will be asked to enter the email on file for your account. An email with a link to reset your password will be sent. If you do not receive your reset email within 10 minutes, please check your spam filter.

How do I make a store user account?

If you are a new customer to the SkillsUSA Store, please create a store account by clicking Register in the upper right-hand corner. Complete all fields of information and select Create Account.

What type of payment methods do you accept?

We offer payment methods: Credit Card and Purchase Order (for School Authorized Purchases).

Acceptable Credit Cards are Visa, MasterCard, and American Express

How do I pay with a school Purchase Order/PO?

Choose the PO payment method offered during the Billing/Payment step of checkout. Notate your Purchase Order number in the text box that will appear once selecting this payment method. A hard copy of the PO is not required once the order has been placed.

An invoice will be automatically emailed to the Billing contact information submitted with the order, 5-10 business days after the order’s shipment/delivery. Please withhold from sending payment before receiving your order’s official invoice.

Once you have received your invoice, please use the information below for payment remittance:

SkillsUSA Store/Centricity
11790 Sunrise Valley Dr t100
Reston, VA 20191

For detailed step-by-step instructions, please visit the Purchase Order Payment page, located on the upper banner of the store.

Why do I see multiple statements/charges on my credit card?

A charge attempt is made every time credit card information is entered into the required payment fields. A successful charge will only be processed once the order has been successfully submitted. Any charge attempt that does not result in complete order placement is an unsuccessful charge and will appear as Pending on your credit card statement. Depending on your bank or financial institution, pending charges may take several business days to be removed from your bank account.

What kinds of shipping methods are offered, and how are charges determined?

The SkillsUSA online store is pleased to offer FREE Standard UPS Ground shipping for ALL orders in the U.S. Expedited shipping methods are offered at an additional charge, which is determined by the shipping address entered for the order. Please note that UPS does not ship to P.O. boxes.

How long will it take to receive my order?

Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.

Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.

Click here to view map.

How do I track my order?

Tracking information will be emailed to you once your order has been shipped.

The standard method of shipment is UPS ground. Please note UPS does not ship to PO boxes.

What if I do not receive my order confirmation?

Order confirmations may take up to 15 minutes to arrive in your email. Please check your spam filter to ensure your confirmation did not end up sorted there. You may also log in to your store account and double-check your shopping cart to ensure there are no remaining items left. If you experience any further issues, or concerns, or cannot locate your order confirmation, please contact us at SkillsUSAStore@egroupengage.com.

How do I check my order history?

You may check your order history by logging into the store and clicking on your name in the right-hand corner of the store. Your account dashboard will be displayed with a link to your order history.

Exchange & Returns

What if my package doesn’t arrive, was misdelivered or lost?

If you have tracked your order and it states that a delivery has been made, but the package may have been misdelivered or lost, you must initiate contact with us within 14 Business Days and file an appropriate claim. Anything over 14 Business Days will not be able to be refunded, reshipped, or replaced and a new order will need to be submitted.

Please note: If your package’s estimated delivery states: "The delivery date will be provided as soon as possible", please contact our customer service team. We will reach out to UPS to have your order located and delivered. Please allow 7-10 business days for UPS to either locate and deliver your order or for UPS to accept our claim. If our claim for a lost package has been approved, we will submit a replacement order with our warehouse. Please note we cannot submit a lost package order with our warehouse before UPS confirms the package is lost.

How do I return/exchange an order that was processed incorrectly?

If your order was processed incorrectly, please contact us at SkillsUSAStore@egroupengage.com or call 888-501-2183 and we can correct your order at no additional cost to you.

What is your return/refund policy?

The SkillsUSA Store offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. There is a 15% restocking fee associated with all returned items. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items. Once the items are received, a credit will be issued for the returned product. The credit for the return will not include any associated shipping costs for the order. Please be aware that the credit may take 5-10 business days to be fully processed. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at SkillsUSAStore@egroupengage.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.

UPDATE: SkillsUSA Products Purchased Online at SkillsUSAStore.org Cannot be Returned and/or Exchanged On-Site at NLSC. Any Products Purchased Onsite at NLSC Cannot be Exchanged and/or Returned through the Online Store. All Returns and/or Exchanges from Online Purchases Must be Handled By Our Customer Care Team Directly.

How do I exchange an item?

Contact our Customer Service at SkillsUSAStore@egroupengage.com or call 888-501-2183 with your order/item information, to obtain catered exchange instructions and an Exchange Authorization number. You are responsible for the costs associated with shipping the items back to our facility for exchange. You must provide us with the tracking number for your returning package so we may confirm the delivery of the items back to our warehouse. Once we receive the items and confirm the re-sellable condition, we will process an order for the item you would like to receive in exchange. All exchanges must be of equal or lesser value.

Can I cancel an order after it has been placed?

We cannot guarantee order changes or cancellations once an order has been submitted. Please double-check your shopping cart to ensure all items are included and correct before submitting them. If you have any questions or concerns about your order, please contact Customer Service at SkillsUSAStore@egroupengage.com or call 888-501-2183.

Are quantity discounts available?

Quantity discounts are not available for this store.

Size Charts

Blazer Sizing Chart

Youth Blazer Sizing Chart

Cosmetology Smock Sizing Chart

Shirt Sizing Chart

Where can I place my order for the Official SkillsUSA Black Jacket?

The Official SkillsUSA Black Carhartt Jacket is no longer available for purchase in the SkillsUSA Store. However, it is grandfathered in as previous official SkillsUSA clothing and can be worn in SkillsUSA competitions as directed in the Clothing Classifications document.

How do I place a custom order?

For special requests or custom orders, please contact, Account Manager, Kim DeVenuto at kdevenuto@centricitynow.com or Executive VP of Sales, Joe Chase at jchase@centricitynow.com.

Where do I order Skills USA Educational Resources?

If you are looking to order Educational Resources, you can click on the Educational Resources link in the upper right-hand corner of the store. This will direct you to a separate store where you can purchase these materials. Or if you have questions on Educational Resources, you can contact SkillsUSA headquarters at 800-321-8422 or email anyinfo@skillsusa.org.